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SOLUTIONS

Manage IT
Services

Empower your business with fully managed and co-managed IT that keeps your operations running around the clock — combining proactive monitoring, 24/7 support, and SLA-backed response to maximise uptime and free your team to focus on growth.

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IT runs seamlessly,
so you don't have to

Technology should drive your business forward — not hold it back with downtime, security worries, and constant firefighting. Cratsol takes IT off your plate entirely, managing, monitoring, and securing your systems day and night so everything simply works.

Complete or co-managed IT support that keeps your business running—backed by clear SLAs and expert hardware solutions.

Support that fits the way you work

Every business runs its IT differently — so we offer two flexible models, and help you choose the right one.

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Fully Managed IT

Hand us your entire IT operation. We become your dedicated IT department, taking complete ownership of support, monitoring, security, and strategy — ideal if you have little or no in-house IT.

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Co-Managed IT

Strengthen your existing team without hiring. We fill the gaps — extra capacity, specialist skills, and round-the-clock cover — working seamlessly alongside your in-house staff.

Everything you need to run reliable IT

Empower your organisation with a complete managed IT service that keeps every layer of your technology secure, supported, and performing — all under one agreement, with clear SLA-backed response times.

Fully Managed
IT Support

Your complete IT department—run, monitored, and supported by us, end to end.

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Co-Managed
IT Support

Extra capacity and specialist expertise, working alongside your in  house team.

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IT Helpdesk &
Service Desk

Fast, friendly, multi-channel support that keeps
your people productive.

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Remote & On-site
Support

Rapid remote fixes, with engineers on-site
whenever hands-on help is needed.

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24/7
IT Support

Round-the-clock cover from real specialists — because issues don’t wait for office hours.

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Outsourced IT
Services

A whole IT team on tap, for less than the cost of
a single in-house hire.

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Proactive Monitoring
& Alerting

We detect and resolve issues before they
ever disrupt your business.

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Network Operations
Centre (NOC)

Continuous, behind-the-scenes monitoring of your network, servers, and systems.

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IT Maintenance
(AMC)

Scheduled maintenance and priority support under a fixed annual agreement.

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Managed IT from a partner
who knows your kit

Elevate your IT with a partner who doesn’t just support your technology — we supply it too. As a value-added distributor, we understand your environment inside out, giving you proactive management, certified expertise, and one accountable team for everything.

Proactive, not reactive

We prevent problems instead of just
fixing them.

We know your hardware

We prevent problems instead of just
fixing them.

Certified expertise

A qualified team across the technologies
you depend on.

SLA-backed response

Clear, agreed response times, so you’re
never left waiting.

Getting Started
is Simple

Switching to managed IT is smooth, structured, and disruption-free — with a clear path from first review to fully managed support.

01

Assess

We review your current setup, risks, and goals with a free IT review.

02

Plan

We agree the right model, scope, and service levels for your business.

03

Onboard

 We take over smoothly, documenting, securing, and stabilising your systems.

04

Manage

We monitor, maintain, and improve your IT day to day, with regular reviews.

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Healthcare

Education

Finance & Legal

Public Sector

Retail

Hospitality

Manufacturing

Trusted across the sectors that depend on technology

We support organisations with demanding, sector-specific requirements — understanding the compliance, continuity, and performance needs particular to each.

Frequently Asked Questions

Find answers organized by topic

FAQ UI - Radius + Full Width Mobile
Will managed IT replace my in-house team?
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Only if you want it to. Co-managed IT works alongside your existing team; fully managed IT acts as your complete IT department if you don't have one.
How quickly do you respond to issues?
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Every issue is covered by SLA-backed response times, agreed with you up front and prioritised by urgency — so you always know what to expect.
Do you offer 24/7 support?
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Yes. Round-the-clock monitoring and support come as standard, because problems don't keep office hours.
Can you supply hardware as well as manage it?
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Absolutely. As a value-added distributor, we supply, deploy, and manage your hardware — all from one accountable team.