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Fully Managed IT Support

Hand your IT to a team that runs it as if it were their own. Cratsol becomes your complete IT department, keeping your systems secure, supported, and running smoothly, so you can focus on your business instead of your technology.

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Your IT, fully handled, so you don't have to

Running IT in-house is a constant demand: systems to monitor, problems to fix, security to maintain, and users who need help promptly. For many organisations, it is more than a small team can carry, and more than a growing business should have to.
Fully managed IT from Cratsol takes that weight off you entirely. We become your IT department, responsible for keeping your technology secure, up to date, and running as it should, every day.

Proactive by design, not reactive by default

The difference between good IT support and the rest of the field comes down to one thing: whether problems are prevented, or simply fixed after they happen. Fully managed IT is built to prevent them.

Rather than waiting for something to break, we monitor your systems continuously, maintain them properly, and resolve issues before they reach your team.

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Reactive support

  • Fully managed support

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Waits for the call after something has already gone wrong.

  • Works quietly in the background, so that call is rarely needed.

Everything your IT needs, under one service

Fully managed IT brings together what is needed to keep your technology healthy and your people productive, all under one agreement and one accountable team.

Ongoing support

Responsive help for your people whenever they need it.

Proactive monitoring

Continuous oversight of your systems to catch and resolve issues early.

Maintenance and updates

Regular upkeep that keeps your technology current and running well.

Security built in

Protection maintained across your systems as part of the service.

User management

Smooth onboarding and offboarding as your team changes.

Strategic guidance

Regular reviews and advice to keep your IT aligned with your goals.

An IT department that knows your technology

Most providers manage your IT. As a value-added distributor, we also supply the technology behind it, which means we understand your environment from the inside and support it with full context.

Proactive, not reactive

We prevent problems rather than just responding to them.

We know your technology

We support the same systems and hardware we supply.

Clear and dependable

A service you can count on, with no surprises.

One accountable team

A single partner responsible for your entire IT function.

A smooth move to fully managed IT

Moving to managed IT is straightforward, and we handle it carefully to avoid disruption.

01

Review

We start with a free IT review to understand your setup, risks, and priorities.

02

Onboard

We document your environment, put our tools in place, and stabilise your systems.

03

Manage

We take over day-to-day support, monitoring, and maintenance, proactively.

04

Improve

We review regularly and evolve your IT as your business grows.

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Healthcare

Education

Finance & Legal

Public Sector

Retail

Hospitality

Manufacturing

Trusted across the sectors that depend on technology

We support organisations with demanding, sector-specific requirements — understanding the compliance, continuity, and performance needs particular to each.

Frequently Asked Questions

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What does fully managed IT support actually include?
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It brings together the support, monitoring, maintenance, security, and guidance needed to keep your IT running well, all under one agreement. We set the exact scope out clearly, so you know precisely what is covered.
Is this different from break-fix or ad-hoc support?
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Yes, and the difference matters. Break-fix support only reacts once something has gone wrong. Fully managed IT is proactive: we work to prevent issues in the first place, which means less downtime and more predictable costs.
Do we still need any in-house IT?
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Not necessarily. Fully managed IT can act as your complete IT department. If you do have internal staff, we can also work alongside them instead.
How do you handle issues when they arise?
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We monitor your systems continuously and resolve many issues before they reach you. When your people do need help, our team is on hand to put things right.
Will moving to Cratsol be disruptive?
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No. We handle onboarding carefully, documenting and stabilising your systems in the background, so the transition is smooth and your business keeps running.